Bookings and payments

How do I book my stay?

Choose your dates in the booking engine on this site and book online; you’ll get the confirmation by email. For a month or longer, groups or dates with no availability, send a request and an advisor will contact you.

Check availability
How far in advance do I need to book?

Online bookings are made at least 1 day in advance. The booking engine only shows the dates that can be booked.

Is there a minimum stay?

Online bookings are made at least 1 day in advance. Minimum stay: 3 nights on weekdays and 4 if your stay includes a Friday or Saturday night (for example, Wednesday to Sunday). These rules are applied by the booking engine.

How do I pay for my booking?

You pay 30% to confirm the booking and the balance no later than one day before you arrive. We accept Visa, Mastercard and American Express cards, bank transfer and online payments.

See policies
What is the cancellation policy?

Direct bookings are non-refundable. You can change your dates free of charge up to 30 days before arrival, subject to availability; if the new dates have a higher rate, you pay the difference.

See policies
Are there discount codes?

Yes. Each month we post a code on the home page, on Book and on Special rates. You enter it in the booking engine and the discount is applied there.

See special rates

Long stays and groups

Can I rent for a month or longer?

Yes. Temporary stays (1 to 6 months) and long-term stays (7 to 12 months) are by quote: message us on WhatsApp with your dates and number of guests, or use the form.

See stays
What if there’s no availability on my dates?

Leave us your details and an advisor will contact you with other dates at Villas Corax Tulum or, if you’re interested, other Corax properties.

We’ll help you find options
Do you take groups?

Villa Corax sleeps up to 6 guests. For larger groups, send a request with your dates and number of guests and we’ll help you find options.

Send a request

Check-in and check-out

What are the check-in and check-out times?

Check-in from 3 pm and check-out by 12 pm.

See policies
How do I get the keys or access?

With a key lockbox, or someone from our team meets you. Message us on WhatsApp with your arrival time and we’ll send you the instructions.

How far are the airports?

About 25 km from Tulum airport and 118 km from Cancún airport. Message us and we’ll help you plan your arrival.

See location

The villas

Which villas are there?

Two, each with a lock-off with its own entrance. Villa Corax is booked online by the night. Villa Quetzal is rented by the month, unfurnished: ask for a quote on WhatsApp.

See the villas
How many guests can stay?

Villa Corax: up to 6 guests. Villa Quetzal is rented unfurnished, for stays of a month or longer.

Do the villas have a pool?

Yes, each has two. Villa Corax: ground floor and rooftop. Villa Quetzal: ground floor, surrounded by garden, and third floor.

See Villa Corax
Is there Wi-Fi and air conditioning?

Yes, in both villas. Villa Corax has Starlink Wi-Fi.

Is there parking?

Yes. Villa Corax has parking, and Villa Quetzal has room for 2 cars.

The area

Where are the villas?

In Región 15, south of downtown Tulum: about 2 km from the beach, 3.5 km from downtown and 2.8 km from the federal highway.

See location
Do I need a car?

It helps, but you can also get around by bike or taxi: the beach is about 2 km away and downtown 3.5 km. Both villas have parking.

Can you help with other services?

Ask us about beach clubs, a private chef, transportation, wellness treatments or car rental. Message us on WhatsApp with what you need and we’ll tell you what’s available.

Pets

Are pets allowed?

Yes, on request: let us know before you book. There’s a special cleaning fee of about MXN $2,000; we confirm the amount when you book.

See policies

Didn’t find your answer?

Message us on WhatsApp: a real person from the Corax team answers.

Message us on WhatsApp

Corax

Heading on along the Caribbean? We’ll host you there too.

Corax has more places in Quintana Roo, with the same WhatsApp support.

See all our properties at Corax Solutions (opens in a new tab)